CallHub · In use at Freestart
Every call, on the record.
Our own teams use it at work today.
Read the transcript
CallHub is the call system behind our sales teams.
It records each call, and transcribes it, split by speaker.
Then it turns the call into coaching actions for the rep, drawn from the call itself.
Manager coaching reviews the transcripts of coaching sessions between managers and agents,
and gives each manager feedback on how to coach better.
Every call, on the record.
CallHub is the call system behind our sales teams. It records calls, transcribes them, and turns them into reports and coaching that managers can act on.
The call recording, kept with the call.
Transcript, split by speaker, searchable after the call.
Coaching actions for the rep, drawn from the call itself.
What it does
- Calls and recordings in one place, by agent, team and day.
- Transcripts split by speaker, searchable after the call.
- Reports on activity: answered and missed calls, call lengths, inbound and outbound, by team and date.
- Gap and callback reports, so follow-ups don’t slip.
- Written coaching feedback for managers, drawn from the call itself.
Answered and missed, by team and date.
Coaching the coaches
Manager coaching
Manager coaching reviews the transcripts of coaching sessions between managers and agents, and gives each manager feedback on how to coach better.
Manager coaching is part of CallHub.
A rubric for the coaching itself.
The coaching session’s transcript, manager and agent.
Feedback for the manager on how to coach better.
How we use it
Our sales teams make their calls through it. Managers use the reports and feedback to decide who needs help with what.
The transcripts also feed TrainingHub’s practice calls and reference library.
In development
Live prompts for the agent during a call.
In development means it isn’t finished.
Connects to
Where it sits
- 01ProspectHubFeed the pipeline.Researches and qualifies the next accounts, so every call starts with the research in hand.
- 02CallHubScore the calls.Transcribes calls and scores them against the playbook.
- 03TrainingHubTrain the gaps.Turns those scores into coaching for each rep.
Better-coached reps, better prospect notes.
ProspectHub researches the companies; TrainingHub says what to practise.
Questions
Questions about CallHub
Email hello@freestart.ai, ring 0330 223 8390 or use the contact page.
What is CallHub?
CallHub is the call system behind Freestart’s sales teams. It records sales calls, transcribes them, and turns them into activity reports and written coaching feedback that managers can act on. freestart.ai built it for Freestart’s own sales floor, and it is in use at Freestart today.
Does CallHub transcribe calls?
Yes. CallHub transcribes recorded calls and splits each transcript by speaker, so you can see what the agent said and what the customer said. Transcripts are searchable after the call and sit with the recording. The same transcripts feed TrainingHub’s practice calls and its reference library.
What reports does CallHub give managers?
CallHub reports on call activity: answered and missed calls, call lengths, and inbound and outbound calls, by team and date. Calls and recordings can be viewed by agent, team and day. Gap and callback reports help make sure follow-ups don’t slip.
What is manager coaching in CallHub?
Manager coaching reviews the transcripts of coaching sessions between managers and agents, and gives each manager feedback on how to coach better. It is part of CallHub, not a separate product. CallHub also gives managers written coaching feedback drawn from the call itself, so they can decide who needs help with what.
Does CallHub give agents live prompts during a call?
Not yet. Live prompts for the agent during a call are in development, which means the feature isn’t finished. Recording, transcripts, activity reports and coaching feedback are in use at Freestart today, and our own sales teams make their calls through CallHub.
Can I get a system like CallHub for my business?
Yes, talk to us. CallHub was built for Freestart’s own sales floor, and we now take on new work in any sector, from a single agent to a full product. Tell us about your calls on the Build with us page. We won’t sell you a deck, and we won’t promise numbers we haven’t measured on your work.